Realbridge e-Marketing Solutions Pvt Ltd jobs - BPO Customer Support Executive

You will answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. You will be a member of the primary contact team for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online (email and chat) and over the phone. This is 24/7 operations including weekends and shifts will be allotted on a weekly/ monthly basis.

Job Responsibilities and Duties:

·       Answer incoming calls and respond to customer emails, chats

·       Manage and resolve customer complaints

·       Identify and escalate issues to supervisors

·       Provide product and service information to customers

·       Research, identify, and resolve customer complaints using applicable software and available resources

·       Process orders, forms, and application

·       Document all call information according to standard operating procedures

·       Recognize, document, and alert the management team of trends in customer calls

·       Complete call logs and reports

·       Other duties as assigned

·       Any shift will be provided in 24 hours and on weekends

Qualifications and Skills

·       35 words/ minute typing speed and above

·       Diploma/ PUC/ 12th or any suitable degree

·       Excellent communication skills in English

·       Excellent communication skills in any one language – Kannada, Tamil, Punjabi or Marathi

·       Proficient in relevant computer applications

·       Should be willing to work in a typical call center environment

·       Knowledge of customer service practices and principles

·       Excellent data entry and typing skills