Realbridge e-Marketing Solutions Pvt Ltd jobs - BPO Customer Support Executive

BPO Customer Support Executive

Realbridge e-Marketing Solutions Pvt Ltd
location
Bangalore(Seshadripuram)
experience Fresher
salary 12,000 - 14,000 Per Month
qualification
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Posted: 1 Month ago
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Job Description

Job Summary

You will answer incoming calls from customers who want to place orders, respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. You will be a member of the primary contact team for consumers interested in the products we offer and will be responsible for assisting them in completing purchases online (email and chat) and over the phone. This is 24/7 operations including weekends and shifts will be allotted on a weekly/ monthly basis.

Job Responsibilities and Duties:

·       Answer incoming calls and respond to customer emails, chats

·       Manage and resolve customer complaints

·       Identify and escalate issues to supervisors

·       Provide product and service information to customers

·       Research, identify, and resolve customer complaints using applicable software and available resources

·       Process orders, forms, and application

·       Document all call information according to standard operating procedures

·       Recognize, document, and alert the management team of trends in customer calls

·       Complete call logs and reports

·       Other duties as assigned

·       Any shift will be provided in 24 hours and on weekends


Qualifications and Skills

·       35 words/ minute typing speed and above

·       Diploma/ PUC/ 12th or any suitable degree

·       Excellent communication skills in English

·       Excellent communication skills in any one language – Kannada, Tamil, Punjabi or Marathi

·       Proficient in relevant computer applications

·       Should be willing to work in a typical call center environment

·       Knowledge of customer service practices and principles

·       Excellent data entry and typing skills


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Job Particulars

Job TypeFull Time
Hiring Process Face to Face Interview, Telephonic Interview

About Company

REALBRIDGE is a digital marketing and development agency based in Bangalore, India. We specialize in offering digital, mobile marketing and BPO solutions to gaming & health care businesses based around the world.
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Realbridge e-Marketing Solutions Pvt Ltd recruiting BPO Customer Support Executive candidates nearby Bangalore,.Realbridge e-Marketing Solutions Pvt Ltd vacancies for BPO Customer Support Executive is recruited through Written-test, Face to Face Interview etc.
Realbridge e-Marketing Solutions Pvt Ltd Company recruits a lot of candidates every year based on the skills . The candidates with Diploma, B.Com, BSc, 12th Pass (HSE) are selected to full fill the vacancies in BPO / Customer care job field. The candidates nearby Bangalore, can apply for BPO Customer Support Executive position in Realbridge e-Marketing Solutions Pvt Ltd. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Realbridge e-Marketing Solutions Pvt Ltd recruitment, candidates are mostly chosen for the department of BPO / Customer care . To learn more about the current jobs and other details, it is better to go through official site of Realbridge e-Marketing Solutions Pvt Ltd and Teamlease.com. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Teamlease.com is a leading employment portal that researches the official site of Realbridge e-Marketing Solutions Pvt Ltd and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Realbridge e-Marketing Solutions Pvt Ltd and near your city and get a secured career.