Orocrop jobs - BPO Customer Support Executive

Responsibilities 
● Handle inbound queries from customers and provide technical and product
support via multiple channels (phone, email, chat, Whatsapp,)
● Systematically escalate problems to the relevant owners and teams and follow
through on the resolutions to ensure they are delivered
● Continually collaborate with multiple departments including Customer Support,
Sales, Operations, Back Office, Tech Engineering to understand and develop
product knowledge
● Ownership to improve processes by analyzing escalated cases and working
cross-functionally to reduce resolution time and improve the customer
experience
● Support in various ad-hoc audits and other internal control initiatives on an
ongoing basis
● Be a great culture fit - have the start-up energy and be ready to be on the
move at all times.
Skills
● Positive get-it-done attitude and proud to contribute to the success of a
fast-growing startup
● Great communication skills, both verbal and written.
● Understanding of financial processes
● Self-driven and are proactive in nature
● Stakeholder management
Requirements

● 1-3 years of experience in Customer Support, Customer interaction,
● Experience in the field of Fintech , Insurance & Healthcare is an added
advantage.
● Hand-on experience in handling customers