BPO Customer Support Executive

VR TALENT HUNTERS
Experience : 0 to 2 Years
Education : 12th Pass (HSE)
Location : Faridabad
Per Month: Rs. 10,000 - Rs. 16,000
Posted on 04 Jan 20
Job is expired
Job DescriptionLast Date 13 Feb 20
  • E-COMMERCE EXECUTIVE DOMESTIC BPO 
  • BLENDED PROCESS ( EMAIL, CHAT, VOICE ) 
  • URGENT HIRING 
  • JOB: FULL TIME 
  • EXPERIENCE : 0 YEAR TO 2 YEARS 
  • FRESHERS WITH GOOD COMMUNICATION SKILLS ARE WELCOME 
  • SALARY: 10 K P / M TO 16 K P / M 
  • LOCATION: FARIDABAD ( NEAR OLD FARIDABAD METRO STATION ) 
  • SHIFT TYPE: DAY SHIFTS 
  • As a customer experience specialist, you are responsible for ensuring that the company’s customers have a phenomenal experience.
  • You will be expected to interact with customers to understand their needs and find them the right solution.
  • Additionally, you will be expected to build a relationship with the customer and push them for conversion.

Responsibilities and Duties:

  • Contact our customers who have put in requests
  • Understand their needs and pick up on additional or missing details
  • Identify and overcome objections 
  • Obtain customer information
  • Ensure customers get enough number of quotations from providers 
  • Follow up regularly to ensure lead conversion
  • Maintain customer/potential customer database
  • Complete records of telephonic interactions, orders and account
  • Regularly update the Business Development with customer-provider issues
  • Provide email, chat and facebook support to customers

Required Experience, Skills and Qualifications:

  • Fast and accurate typing skills
  • Ability to think through a business both strategically and operationally
  • Strong interpersonal, time management, and problem-solving skill
  • 0-2 years of experience in providing customer services
  • Salary: up to Rs. 16,000 per month

Benefits: As per the performances 

  • Job Type: Full-time
  • Fixed Day Shifts 
  • Salary: Upto ₹16000/month

Job Summary

Job Type: Full Time Job Role: Customer Service 
Job Category: E-COMMERCE DOMESTIC Hiring Process: Face to Face Company Interview, Who can apply: Experienced ( 0 Year to 2 Years )*NO FEES  *NO CHARGES*DIRECT COMPANY 
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
HIRING FOR SOME MAJOR BRAND BPOS DOMESTIC & INTERNATIONALS

Job is expired
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