VR TALENT HUNTERS jobs - BPO Customer Support Executive

• E-COMMERCE EXECUTIVE DOMESTIC BPO 
• BLENDED PROCESS ( EMAIL, CHAT, VOICE ) 
• URGENT HIRING 
• JOB: FULL TIME 
• EXPERIENCE : 0 YEAR TO 2 YEARS 
• FRESHERS WITH GOOD COMMUNICATION SKILLS ARE WELCOME 
• SALARY: 10 K P / M TO 16 K P / M 
• LOCATION: FARIDABAD ( NEAR OLD FARIDABAD METRO STATION ) 
• SHIFT TYPE: DAY SHIFTS 
• As a customer experience specialist, you are responsible for ensuring that the company’s customers have a phenomenal experience.
• You will be expected to interact with customers to understand their needs and find them the right solution.
• Additionally, you will be expected to build a relationship with the customer and push them for conversion.
  

Responsibilities and Duties:

• Contact our customers who have put in requests
• Understand their needs and pick up on additional or missing details
• Identify and overcome objections 
• Obtain customer information
• Ensure customers get enough number of quotations from providers 
• Follow up regularly to ensure lead conversion
• Maintain customer/potential customer database
• Complete records of telephonic interactions, orders and account
• Regularly update the Business Development with customer-provider issues
• Provide email, chat and facebook support to customers

Required Experience, Skills and Qualifications:

• Fast and accurate typing skills
• Ability to think through a business both strategically and operationally
• Strong interpersonal, time management, and problem-solving skill
• 0-2 years of experience in providing customer services
• Salary: up to Rs. 16,000 per month
  

Benefits: As per the performances 

• Job Type: Full-time
  
• Fixed Day Shifts 
  
• Salary: Upto ₹16000/month
  

Job Summary

Job Type: Full Time Job Role: Customer Service 
Job Category: E-COMMERCE DOMESTIC Hiring Process: Face to Face Company Interview, Who can apply: Experienced ( 0 Year to 2 Years )*NO FEES  *NO CHARGES*DIRECT COMPANY