Black And White Business Solutions jobs - BPO - Customer Support International Voice Process

Location: Bangalore

Qualification: Graduates / Undergraduates (with min 1 year of exp in International Voice Process)

Experience: Freshers / Experienced

Requirements and Skills

• Experience as a Customer Support Representative
  
• Understanding of how CRM systems work
  
• Excellent communication and problem-solving skills
  
• Multi-tasking abilities
  
• Patience when handling tough cases
  
• Candidate should possess excellent oral and written communication skills
  
• Candidate with good customer service skills would be preferred
  
• Respond to customer queries in a timely and accurate way
  
• Identify customer needs and help customers use specific features
  
• Update our internal databases with information about technical issues and useful discussions with customers.
  
• Monitor customer complaints on social media and reach out to provide assistance
  
• Candidate should possess excellent oral and written communication skills
  
• Candidate with good customer service skills would be preferred
  
• Prior experience in Customer Service industry will be an added advantage.
  
• Should be open to work in Night shifts / Rotational Shifts.
  

Interested candidates can share updated CV