Votiko jobs - BPO/Customer support

Job description:

The candidate should be able to understand and respond in English. We need candidates from BPO or customer support background.

• Ask questions to understand customer requirements

• Maintains database by entering and verifying the data

• Go the “Extra Miles” to meet sales quota and facilitate future sales

Required Experience, Skills, and Qualifications:

• Proven experience as a telesales representative or other sales/customer service role

• Ability to learn about products and services and describe/explain them to prospects

• Excellent knowledge of English

• Excellent communication and interpersonal skills

• Outstanding negotiation skills with the ability to resolve issues and address complaints.

Identifying and assessing customers’ needs to achieve satisfaction

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution 

Location: Surat

Salary: ₹13,000 to - ₹35,000.00 /month