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BPO Domestic/International
0 to 3 Years
14,000 - 24,000 Per Month
Job is expired
Posted on 24 Dec 18
Job DescriptionLast Date 22 Feb 19

Job Summary

  • The Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. 
  • Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
  • Requires a high school diploma or equivalent and 0-3 years of experience in the field or in a related area. 
  • Has knowledge of commonly-used concepts, practices and procedures within a particular field. 
  • Rely on instructions and pre-established guidelines to perform the functions of the job. 
  • Works under immediate supervision. 
  • Primary job functions do not typically require exercising independent judgment.
  • Typically reports to a supervisor or manager. 
  • The target is to ensure excellent service standards and maintain high customer satisfaction.

Responsibilities and Duties

  • Email Support Agents take customer concerns and respond with straight to the point and concise emails. 
  • They are tasked to handle multiple inquiries and provide correct answers or appropriate resolutions. 
  • They are customer service pros equipped with extreme multitasking skills who can work on composing emails while assessing the situation of the customer giving proper consideration to their level of understanding, technical capabilities, and urgency of the matter. 
  • Email support agents are usually the ones taking in the email even beyond office hours just to make sure all queries are settled for the day with professionalism and correct information to help customers.

Job Type

Interview Type

Face to Face Interview

Company Description

[24] was founded in April 2000 by P.V. Kannan and Shanmugam Nagarajan.[1] Kannan previously founded Business Evolution, a software company, which was acquired by Kana Software in 1999.[1] The company is headquartered in San Jose, California.[2] Other offices are located in TorontoLondonStockholm and Sydney. [24] has customers in many industries, including agencies, education, financial services, healthcare, insurance, retail & e-commerce, telecom, travel & hospitality, and utilities.[2]

In 2003, [24] was privately funded in part by Michael Moritz and his venture capital firm Sequoia Capital.[3] The total venture funding was estimated at about $22 million. The company was profitable by the end of 2003.[4]

In February 2012 a deal was announced in which [24] and Microsoft would combine technologies for natural user interfaces (NUIs) and data analytics at cloud scale. Microsoft made an equity investor and transferred approximately 400 employees of the former Tellme Networks to [24][5] At the same time, [24] acquired the call center automation developer Voxify, which had been based in Alameda, California, and was funded by investors such as Intel.[6][7] In 2012, the company rebranded its business, adopting a new logo dropping the word 'Customer' and putting square brackets around the '24'.[8] In January 2013 it announced it would market some internally developed software products for combining chat with analytics.[9]

In May 2013 the company announced the acquisition of social commerce firm Shopalize for an undisclosed amount of money.[10] [24] was also listed on Forbes list of America's Most Promising Companies in 2013.[11]

In November 2014, [24] acquired IntelliResponse, a provider of digital self-service technology, including virtual agent solutions.[12]

In August 2015, [24] acquired Campanja, a leading Search Engine bidding platform with offices in Stockholm, London, Palo Alto, Chicago and New York, adding realtime marketing capability to the [24] offering.

In July 2015, the company announced it had become the world's largest provider of chat agents, with more than 5,000 dedicated chat agents operating in its contact centers.[13]

In April 2016, the company acquired the 2012 founded EngageClick, providing a content personalization solution, for an undisclosed amount.[14]

In October 2017, the company announced a name change, adding .ai to reflect leadership in leveraging artificial intelligence to improve customer experience.