Dear Candidate,
Greeting from Black and White Business Solutions Pvt Ltd..!!
Note : Candidates from Bangalore location only can apply
Freshers only Voice openings / Experienced Voice and Non voice openings available
Immediate joiners Are preferred
Education : UG / 10+2/ 10+3 / Diploma / Any Graduate in Any Specialization
Shift : Rotational Shifts / UK / US
Sal: Fresher 15k to 20k
Experience : Salary upto - 32k
Shifts : UK / US / Australian Shift / Pilot Process / Graveyard Shift / Rotational Shifts
Customer :Banking / Insurance / E Commerce / Telecom / Medical Billing / AR Calling / Hospital Billing / Physician billing
Technical Support :Designation: Technical Support Analyst /Sr. Technical Support Associate/ Process Associate/ Sr Process Associate/ Customer Support/ Sr Customer Support
JOB Role :
- Engaged in handling calls of Enterprise & different business units (Internal & External)
- Provide World Class Customer Service.
- End to Transaction of Reports.
- Need to maintain Accuracy in Reports.
- Ability to work effectively in a team environment Pleasant, professional, and courteous personality skills
- Excellent verbal and written communication skills
- Providing Voice support to Internal and External End Users. The job will require you to handle inbound calls/emails / chats regarding technical issues for end-users.
- Perform problem cause analysis
- Resolve customer queries and achieve customer delight.
- Ability to Identify Opportunity and Implement Process Improvements
- Has technical experience and skills in the areas of problem determination, creativity, and analysis.