INFOS jobs - BPO Domestic/International

Responsibilities:
Manage large amounts of inbound and outbound calls in a timely manner.
Follow communication scripts when handling different topics.
Identify customer's needs, clarify information, research every issue, and provide solutions and/or alternatives.
Seize opportunities to upsell products when they arise.
Build sustainable relationships and engage customers by taking the extra mile.
Keep records of all conversations in our call center database in a comprehensible way.
Frequently attend educational seminars to improve knowledge and performance level.
Meet personal/team qualitative and quantitative targets.