. Key Responsibilities:
· Responsible for attending calls and providing information as requested by the caller.
· Ensure that appropriate information is provided while taking a call.
· Responsible for working on the feedback received from the Team Leader, Group Leader, Quality Analyst or Trainer.
· Adhering to the compliance and policies set by the department.
b. Skills and Work Experience required:
· Excellent Communication Skills
· Ability to work under pressure.
· Pleasant voice with pleasing telephonic etiquettes
· Working knowledge of computersAbility to comprehend and follow instructions and direction.
· Adept at typing.
· 5 days working
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