BPO Executive

KARVY DATA MANAGEMENT
Experience : Freshers
Education : M.Com, BBA/BBM, MA, BSc, BCA...
Location : Chennai
Per Month: Rs. 14,000 - Rs. 22,000
Posted on 27 Sep 19
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Job DescriptionLast Date 26 Nov 19

Position/Location

Customer Service / Tele Sales - Officer - Liabilities & Assets Customer Services or Sales / Chennai

BU/Function

Retail Service Delivery

Reporting to

Team Leader – Liabilities & Assets Customer Services or Sales

Responsibilities/ Job Description

Job Purpose:

Ensure customer service excellence by delivering service with requisite courtesy & accuracy and adherence to service and sales compliance.

 Job Responsibilities:

·         Ensure Customer service excellence by displaying complete onus to the customers query/problems

·         Delivering service with requisite Courtesy and Accuracy

·         Nil Defects (100% adherence to product and process)

·         Ensuring Nil Customer complaints

·         Escalating/highlighting customer problem incidences

·         Adherence to service and sales compliance

·         Cross Selling/up-selling of bank products.

·         Ensuring Process efficiency by achieving set targets of call quality

Qualifications, Experience & Skills:

Qualifications:

Graduate/Post Graduate from a recognized university

Competencies/Skill Sets required:

·         Fresher or Experienced in customer service industry

·         Excellent written and oral communication

·         Passion towards service or Sales

·         Enthusiastic and self-motivated

·         Ability to work in a dynamic environment

·         Good comprehension skills

·         Team player with a positive attitude

·         Knowledge about banking Industry will be an added advantage

·         Open to working in shifts(including night shifts for male staff)

Computer skills:

·         Conversant with MS-Office & working knowledge of contact center systems

Other skills:

·         Excellent Business Communication skills. Multilingual skills will be a plus.

·         Good numerical, analytical & problem solving skills.

Salary

CTC – 14K / Month to 22K / Month

Requirement

Customer Service – 100 and Telesales – 100 (Over all 200 employees)

Job Type : Full Time
Interview Type : Face to Face Interview
Company Description

Karvy Data Management Services Ltd. (KDMSL) is emerging as a leading provider of business and knowledge process services to clients. Our prime focus is to deliver business services to our clients, through an innovative framework that improves service delivery along the value chain. Karvy’s reach spreads across the length and breadth of the country. Using this reach and the certifications of CMMi Level 3, ISO 9001:2008 and ISO 27001:2013 compliant service delivery mechanism, we deliver services that result in customer success stories. A collaborative approach with our clients, helps us achieve this. Our capabilities in large-scale process management services across industry verticals are making us a partner of choice for leading organizations in the country.

KDMSL aims to achieve the leadership position by tapping the Indian retail sector boom, through a combination of our extensive branch network and a strong IT backbone. KDMSL is run as an independent outfit by seasoned professionals, whose expertise of decades in the industry goes a long way in delivering the aforementioned results.

KDMSL is a fully owned subsidiary of Karvy Stock Broking Limited (KSBL),incorporated in April 2008 and is headquartered in Hyderabad.

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