24by7 Customer Support jobs - BPO Executive

Job Description

Hiring for Customer Support Executive / inbound process || customer support || CCE Call Center Executive Voice Customer Service Voice Process /Non-Voice Process & Technical Support Executive

Skill Set Required

·          Excellent Communication Skills in English

·          Good Understanding ability. 

·          The associate will be responsible for efficient dealing of complaints to completion and enabling satisfaction of customer.

·          Accountable for rendering useful administrative support to other members of the customer care team.

·          He will be responsible for documenting all calls with regards to participant inquire accurately using Call Tracking System.

·          Responsibility of monitoring Call tracking for responses from the administrative team so call returns are done in a timely fashion.

·          His responsibility is to Follow-up with participants within a 

Roles & Responsibilities

• Should be able to answer emails timely ensuring adherence to the process standards.
• Follow up customer calls made wherever is necessary
• Maintain customer satisfaction ratings based on explicit criteria set forth by the company.
• Attend mandatory training sessions to stay updated on product or company policy changes
• Use company policies to determine if there can be an immediate resolution to a customer issue or if that the issue requires managerial input.
• Input data into the company computer platform to keep each customer record updated.

5 Working Days (Sat-Sun Off)

Salary: ₹15,000 to - ₹30,000.00 /month

Location: SURAT