What you will do : -
1. Manage all the on going process.
2. Prepare the reports.
3. Manage customer queries.
4. Management of meetings and training scenario of them.
What we want :-
1. Mobile number linked with your adhaar card, pan card and bank details.
2. Good communication skills (Hindi, English)
3. Maintenance of Excel sheets.
4. Management of processes with good behaviour.
Responsibilities:
- Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Minimum Requirement:
- Good Communication Skills
- Good Problem-solving skills over the call
- High energy level