Garima Enterprises jobs - BPO Executive
BPO Executive
Fresher
18,000 - 25,000 Per Month
Posted:
2 Years ago
Views:
Applications:
Openings:
1
Job Description
What you will do : -
1. Manage all the on going process.
2. Prepare the reports.
3. Manage customer queries.
4. Management of meetings and training scenario of them.
What we want :-
1. Mobile number linked with your adhaar card, pan card and bank details.
What we want :-
1. Mobile number linked with your adhaar card, pan card and bank details.
2. Good communication skills (Hindi, English)
3. Maintenance of Excel sheets.
4. Management of processes with good behaviour.
Responsibilities:
- Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Minimum Requirement:
- Good Communication Skills
- Good Problem-solving skills over the call
- High energy level
Job Particulars
Education
12th Pass (HSE)
Who can apply
Freshers
Hiring Process
Telephonic Interview
Employment Type
Full Time
Job Id
945901
Job Category
BPO , Work from Home
Locality Address
Chanakya Puri
State
Bihar, Bihar, Bihar
Country
India
About Company
Financial sector work with ICICI Bank since 1995.
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