BPO Executive

Access Healthcare Services Pvt Ltd
Experience : 1 to 3 Years
Education : BSc
Location : Chennai
Per Month: Rs. 12,000 - Rs. 18,000
Job Role : BPO / Customer care (Non - technical)
Posted on 19 Nov 19
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Job DescriptionLast Date 19 Dec 19

Responsibilities :

  • Perform pre-call analysis and check status by calling the payer or using IVR or web portal services
  • Maintain adequate documentation on the client software to send necessary documentation to insurance companies and maintain a clear audit trail for future reference
  • Record after-call actions and perform post call analysis for the claim follow-up
  • Assess and resolve enquiries, requests and complaints through calling to ensure that customer enquiries are resolved at first point of contact
Job Type : Full Time
Interview Type : Face to Face Interview
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