Mahindra Integrated Business Solutions Ltd. jobs - BPO Inbound Team Leader

BPO Inbound Team Leader

Mahindra Integrated Business Solutions Ltd.
experience 3 to 4 Years
salary 21,000 - 25,000 Per Month
qualification
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Posted: 2 Years ago
Views: 1
Applications: 2
Openings: 10

Job Description

BPO Inbound Team Leader

Responsibilities:

1. Evaluate calls, give feedbacks, Monitor calls and lines.
2. Scheduling to ensure the platform runs 24/7.
3. Review follow-ups of the agents and the QRU.
4. Handling a team of 20+ agents.

5. Setting of daily targets for agents.

6. Scheduling and organizing daily rosters.

7. Proper supervision of agents to maintain decorum.

8. Motivating agents to work in an efficient manner and helping them to cover up any loopholes.

9. Training of agents to ensure better customer satisfaction and better call quality.

10. Handling Escalation calls of Customers.

Requirements:

1. Graduation in any field.
2. Must be from BPO Background.
3. Must have On Paper TL Experience.

4. Must have handled 20+ Agents.

5. Must be comfortable in Rotational/ Night Shifts.

Industry: BPO
Job Location: MBP-Mahape, Navi Mumbai


Job Particulars

EducationAny Graduate
Who can applyExperienced (3 to 4 Years)
Hiring Process Telephonic Interview
Employment TypeFull Time
Job Id684174
Job Category BPO
Locality Address Ghansoli
StateMaharashtra
Country India

About Company

Mahindra Integrated Business Solutions Ltd.
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