Black And White Business Solutions jobs - BPO International

Spot OFFER in a Day Interview process Walk-in at Black and White Business Solutions Pvt Ltd @ Indiranagar 

Any Graduate Diploma / B.E/B.Tech / B.Sc / BCA / BBA /MCA /MTech / Freshers / Experience can appear for Multiple MNC BPO's , Free placement @ Black and White Business Solutions Pvt Ltd 

Shifts : UK / US / Australian Shift / Pilot Process / Graveyard Shift /  Rotational Shifts 

Designation : Technical Support Analyst /Sr.Technical Support Associate/ Process Associate/ Sr Process Associate/ Customer Support/ Sr Customer Support / QA (Quality Adviser) 

Technical : 

Trouble shooting/Command for IP Address/Adobe Photoshop / ticketing tool / RAM/ROM/Networking LAN/VAN/WAN/Configuration /Versions of Windows MS/ Office 365 /Control panel/ internet setting 

JOB Role : 

Engaged in handling calls and Email Chats of Enterprise & different business units (Internal & External) 
Provide World Class Customer Service. 
End to Transaction of Reports. 
Need to maintain Accuracy in Reports. 
Ability to work effectively in a team environment Pleasant, professional, and courteous personality skills 
Excellent verbal and written communication skills 
Providing Voice support to Internal and External End Users. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users. 
Perform problem cause analysis 
Resolve customer queries and achieve customer delight. 
Ability to Identify Opportunity and Implement Process Improvements 

Has technical experience and skills in the areas of problem determination, creativity and analysis.