Handle customer inquiries, concerns, and requests via phone, email, or chat.
Assist customers with product information, order processing, and issue resolution.
Provide multilingual support as required to cater to diverse customer needs.
Collaborate with cross-functional teams to achieve customer satisfaction goals.
Maintain accurate records of interactions and follow-up on pending issues.
Excellent verbal and written communication skills in English and additional languages as needed.
Previous call center or customer support experience in an international setting is an advantage.
Customer-centric mindset with a passion for delivering exceptional service.
Strong problem-solving skills and ability to handle challenging situations.