Job Responsibilities:
Handle customer inquiries via phone, email, or chat - both inbound and outbound.
Provide top-notch support to resolve customer issues and concerns.
Manage customer accounts, update information, and process orders.
Build rapport with customers to ensure a positive experience.
Escalate priority issues to relevant teams for quick resolution.
Utilize CRM tools for effective customer interaction management.
Requirements:
Previous customer service experience preferred.
Excellent verbal and written English communication skills.
Strong problem-solving abilities and adaptability.
Self-disciplined and able to work independently from home.
Computer proficiency and familiarity with CRM systems.
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