Greeting form Black and White Business Solutions Pvt Ltd.. !!
Huge Opportunities with TOP BPO MNC's Client in Various Domain, Grab opportunity in a day process..
Skill -
Trouble shooting/Command for IP Adress/RAM/ROM/Networking – LAN/VAN/WAN/Configuration /Versions of Windows MS/ Office 365 /Control panel/ internet setting
Walk -in with Resume Walk-out with an Offer,
One day Interview Process,....... Just 2 Rounds of Interview, Easy Conversions..
Designation:-
Technical
Support/Sr.Technical Support Associate/ Process Associate/ Sr Process
Associate/ Customer Support/ Sr Customer Support / Quality Analyst(QA)
Job Description:
Roles and Responsibilities
Engaged in handling calls and Email Chats of Enterprise & different business units (Internal & External)
Provide World Class Customer Service.
End to Transaction of Reports.
Need to maintain Accuracy in Reports.
Ability to work effectively in a team environment Pleasant, professional, and courteous personality skills
Excellent verbal and written communication skills
Providing Voice support to Internal and External End Users. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.
Perform problem cause analysis
Resolve customer queries and achieve customer delight.
Ability to Identify Opportunity and Implement Process Improvements
Has technical experience and skills in the areas of problem determination, creativity and analysis.
Strong administrative skills: organized, efficient and versatile
Strong customer service approach to dealing with people at all levels internal and external
Shift : Rotational Shifts / UK / US
Graduates : 10+2 / 10+3 /Diploma/ Any Gaduates /Any PG
Experience : 0-5years exp.
Sal : upto 4.5lpa
