Client Solutions Executive
||Speak Fluent English @ Ring Road || Surat
General Description Of Position:
The Customer Service Representative I answers inbound calls and makes outbound
calls to support Customer Service Department operation .
Essential Duties and Responsibilities:
To perform this job
successfully, an individual must be able to satisfactorily perform each
essential duty listed below.
- Act as the primary point of
contact and liaison for SCFHP members and providers contacting the plan
regarding general inquiries, concerns or requests for information.
- Develop a general understanding
of all member facing materials, communications and interactions and be
prepared to respond appropriately to follow up calls..
- Follow established guidelines
and resources to respond to member and provider inquiries and resolve
concerns in an accurate, timely, professional, and culturally competent
- Use listening skills and
judgment to appropriately categorize and accurately document all contacts
and follow-up actions regarding member and provider communications and
activities in accordance with established guidelines.
- Attend and actively participate
in daily, weekly, and monthly departmental meetings, in-services, training
and coaching sessions.
- Identify member/provider issues
and trends and report relevant information to management.
- Perform other related duties as
required or assigned.
Generally, duties are primarily performed in an
office environment while sitting or standing at a desk. Incumbents are subject
to frequent contact with and interruptions by co-workers, supervisors, and plan
members or providers in person, by telephone, and by work-related electronic
Working Days (Sat-Sun Off)
₹15,000 to - ₹30,000.00 /month
Majura Gate, SURAT
If you are a strong fit for this position, Send an email
with your resume to with subject line as "Job: CS