Votiko jobs - BPO

Client Solutions Executive ||Speak Fluent English @ Ring Road || Surat

Job description:

General Description Of Position:

The Customer Service Representative I answers inbound calls and makes outbound calls to support Customer Service Department operation .

Essential Duties and Responsibilities:

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below.

• Act as the primary point of contact and liaison for SCFHP members and providers contacting the plan regarding general inquiries, concerns or requests for information.
• Develop a general understanding of all member facing materials, communications and interactions and be prepared to respond appropriately to follow up calls..
• Follow established guidelines and resources to respond to member and provider inquiries and resolve concerns in an accurate, timely, professional, and culturally competent manner.
• Use listening skills and judgment to appropriately categorize and accurately document all contacts and follow-up actions regarding member and provider communications and activities in accordance with established guidelines.
• Attend and actively participate in daily, weekly, and monthly departmental meetings, in-services, training and coaching sessions.
• Identify member/provider issues and trends and report relevant information to management.
• Perform other related duties as required or assigned.

Working Conditions:

Generally, duties are primarily performed in an office environment while sitting or standing at a desk. Incumbents are subject to frequent contact with and interruptions by co-workers, supervisors, and plan members or providers in person, by telephone, and by work-related electronic communications.

-             5 Working Days (Sat-Sun Off)

-              Salary: ₹15,000 to - ₹30,000.00 /month

-              Location: Majura Gate, SURAT

-              Call: +91

-              Website: -

If you are a strong fit for this position, Send an email with your resume to with subject line as "Job: CS Executive".