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Job is expired
Job DescriptionLast Date 06 Apr 20

We are Hiring CSE (Customer Support Executive) for US/UK Process || Surat

 

Job Description

Hiring for Customer Support Executive / inbound process || customer support || CCE Call Center Executive Voice Customer Service Voice Process / Non Voice Process & Technical Support Executive

Skill Set Required

·          Excellent Communication Skills in English

·          Good Understanding ability. 

·          The associate will be responsible for efficient dealing of complaints to completion and enabling satisfaction of customer.

·          Accountable for rendering useful administrative support to other members of the customer care team.

·          He will be responsible for documenting all calls with regards to participant inquires accurately using Call Tracking System.

·          Responsibility of monitoring Call tracking for responses from administrative team so call returns are done in a timely fashion.

·          His responsibility is to Follow-up with participants within a 

 

Roles & Responsibilities

 

  • Should be able to answer to emails timely ensuring adherence to the process standards.
  • Follow up customer calls made wherever is necessary
  • Maintain customer satisfaction ratings based on explicit criteria set forth by the company.
  • Attend mandatory training sessions to stay updated on product or company policy changes
  • Use company policies to determine if there can be an immediate resolution to a customer issue or if that issue requires managerial input.
  • Input data into the company computer platform to keep each customer record updated.

 

5 Working Days (Sat-Sun Off)

Salary: ₹15,000 to - ₹30,000.00 /month

Location: Majura Gate, SURAT

Call: +91

Website: -

Send an email with your resume to with subject line as "Job: CS Executive".

 

 

 

Job Type : Full Time
Interview Type : Face to Face Interview, Telephonic Interview
Company Description
IT & Tele-Marketing
Job is expired
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