BPO Tech Support
Ref Code: BTS
Experience Desired: 1- 2 Years
Positions available in: Kolkata
Job Description :
- Handling inbound calls (US) associated with computers
- Bring a strong customer engagement on calls and identify the technical errors
- Can provide support to customer’s issues related to windows laptops and MAC devices
- Offering the instant tech support in instances where one can have issues related to error codes or black screen
In your job role, you are expected to:
- Offer step by step guidance to solve technical inbound issues
- Get better conversion sales through your good communication skills
Consider yourself eligible for the post if :
- You are atleast 1 year experienced in International Outbound / Inbound tech process
- Comfortable to take care of payments and can sell the plans to the customers
- Strong knowledge to troubleshoot technical issues related to computer, printer, broadband, Router, antivirus, Email issues, MAC etc
- Handling PPC Calls with excellence