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BPO Tech Support

Vision Call Services Pvt. Ltd.
Experience : 1 to 2 Years
Education : Any Graduate
Location : Kolkata
Job Role : Others
Posted on 01 Aug 19
Job DescriptionLast Date 30 Sep 19
BPO Tech Support 

Ref Code: BTS

Experience Desired: 1- 2 Years 

Positions available in: Kolkata

Job Description :

  • Handling inbound calls (US) associated with computers
  • Bring a strong customer engagement on calls and identify the technical errors
  • Can provide support to customer’s issues related to windows laptops and MAC devices
  • Offering the instant tech support in instances where one can have issues related to error codes or black screen

In your job role, you are expected to:

  • Offer step by step guidance to solve technical inbound issues
  • Get better conversion sales through your good communication skills

Consider yourself eligible for the post if :

  • You are atleast 1 year experienced in International Outbound / Inbound tech process
  • Comfortable to take care of payments and can sell the plans to the customers
  • Strong knowledge to troubleshoot technical issues related to computer, printer, broadband, Router, antivirus, Email issues, MAC etc
  • Handling PPC Calls with excellence
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Vision Call Services (VCS) is a professional hub specialized in offering unrivaled IT, BPO and KPO outsourcing services. With the core aim to enhance businesses, abolish geographical barriers, bridge the gap between customers and businesses, Vision Call Service was founded on 15th Feb 2011. Skilled agents, tireless work, and extreme patience have helped us to earn its stripes with uncountable satisfied customers. We have worked with numerous clients and offered satisfying outcome which is how we have earned a distinguished place of being the leading name in this industry