LIC IMF jobs - BPO Telecaller

1. Answering phones and explaining the product and services offered by the company.

2. Contacting existing customers as well as prospective customer. 

3. Obtaining customer information and other relevant data.

4. Asking questions to the customer and understanding their specifications.

5. Resolving queries and issues related to the products and services.

6. Maintaining the database of the customers on a regular basis. 

7. Follow communication “scripts” when handling different topics.

8. Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

9. Seize opportunities to upsell products when they arise

10. Build sustainable relationships and engage customers by taking the extra mile

11. Keep records of all conversations in our database in a comprehensible way