Proto Business Solutions jobs - BPO/Telecaller

We are looking for an experienced, self-driven and motivated BPO/Telecaller to join our team!
• Freshers & Minimum 1 year experience in voice process 
• Minimum Education is 2nd PUC Pass/fail & any Degree
• Excellent communication Mandatory Fluency in English
• Any 2 regional language must
• Ok to work for flexible timing
• Immediate joining
• Salary depends on the experience and company standard
• In-depth knowledge of performance metrics
• Good time-management skills

• Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our database in a comprehensible way
• Frequently attend educational seminars to improve knowledge and performance level
• Meet personal/team qualitative and quantitative targets

Minimum Requirement:

• Good Communication Skills
• Good Problem-solving skills over the call
• High energy level