Dear candidates,
Looking for fresh candidates for one of our MNC client BPO (international voice process)
Designation: BPO/Telecaller
JD: Interacting with the clients if they're facing any issues or problems
Night shift : 6:30pm to 3:30am (2 way cab provided)
Salary: 18k
5 days working day
Responsibilities:
- Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Minimum Requirement:
- Good Communication Skills
- Good Problem-solving skills over the call
- High energy level