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BPO/Telecaller

ICCS
Experience : Freshers
Education : BA, 12th Pass (HSE), BSc
Location : Mysore
Per Month: Rs. 10,000 - Rs. 15,000
Posted on 18 Jan 20
Job is expired
Job DescriptionLast Date 17 Mar 20
Responsibilities
  • Contact potential or existing customers to inform them about a product or service using scripts
  • Answer questions about products or the company
  • Ask questions to understand customer requirements and close sales
  • Direct prospects to the field sales team when needed
  • Enter and update customer information in the database
  • Take and process orders in an accurate manner
  • Handle grievances to preserve the company’s reputation
  • Go the “extra mile” to meet sales quota and facilitate future sales
  • Keep records of calls and sales and note useful information
Requirements
  • Proven experience as telesales representative or other sales/customer service role
  • Proven track record of successfully meeting sales quota preferably over the phone
  • Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
  • Ability to learn about products and services and describe/explain them to prospects
  • Excellent knowledge of English
  • Excellent communication and interpersonal skills
  • Cool-tempered and able to handle rejection
  • Outstanding negotiation skills with the ability to resolve issues and complaints
  • High school diploma; BSc/BA will be a plus
Job Type : Full Time
Interview Type : Written-test, Face to Face Interview, Group Discussion
Company Description
BPO with 5000 employees spread across 14 location
Job is expired
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