ICCS jobs - BPO/Telecaller

BPO/Telecaller

ICCS
experience Fresher
salary 10,000 - 15,000 Per Month
qualification
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Posted: 4 Years ago
Views: 5
Applications: 7
Openings: 200

Job Description

Responsibilities
  • Contact potential or existing customers to inform them about a product or service using scripts
  • Answer questions about products or the company
  • Ask questions to understand customer requirements and close sales
  • Direct prospects to the field sales team when needed
  • Enter and update customer information in the database
  • Take and process orders in an accurate manner
  • Handle grievances to preserve the company’s reputation
  • Go the “extra mile” to meet sales quota and facilitate future sales
  • Keep records of calls and sales and note useful information
Requirements
  • Proven experience as telesales representative or other sales/customer service role
  • Proven track record of successfully meeting sales quota preferably over the phone
  • Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
  • Ability to learn about products and services and describe/explain them to prospects
  • Excellent knowledge of English
  • Excellent communication and interpersonal skills
  • Cool-tempered and able to handle rejection
  • Outstanding negotiation skills with the ability to resolve issues and complaints
  • High school diploma; BSc/BA will be a plus

Job Particulars

Who can applyFreshers
Hiring Process Face to Face Interview, Written-test, Group Discussion
Employment TypeFull Time
Job Id273066
Job Category BPO , BSc/BCA/BBM
StateKarnataka
Country India

About Company

BPO with 5000 employees spread across 14 location
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