Adithya it Solution Pvt Ltd jobs - BPO Telecaller
BPO Telecaller
Fresher
10,000 - 12,000 Per Month
Posted:
6 Months ago
Views:
Applications:
Openings:
1
Job Description
Gender : Female only
Qualification : Any Degree
Location : Salem
As a BPO Telecaller, you will be responsible for managing inbound and outbound calls to assist customers with inquiries, complaints, and feedback. You will provide timely and accurate information, striving to ensure customer satisfaction while maintaining service quality.
In a voice-based or back-office outsourcing, employees either troubleshoot their customer's problems or sell services and products to potential customers. Mostly, jobs are offsite and deal with customer care, finance, billing, accounting and data processing.
- Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Minimum Requirement:
- Good Communication Skills
- Good Problem-solving skills over the call
- High energy level
About Company
Adithya it Solution Pvt Ltd
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