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3 to 5 Years 
30,000 - 40,000 Per Month Job Description :
- Check email for any voicemails
- Check email for any fault enquiries
- Respond to emails in a timely manner
- Follow up on faults lodged in previous days by checking your tickets in Active Billing and the tickets in Aspire, Frontier, Omega,
- Call customer with an update if no answer either leave a message or email
- If there are no updates on faults, call carrier and follow up or follow up in the tickets
- Respond to customers emails and enquiries
- Send updates on recent orders (if you order services)
- Answer calls and take messages as required or transfer to other staff members
- Submit faults once level 1 and/or 2 troubleshooting has been done DSL, NBN and PSTN faults are the most common. Liaise with Phone techs when any phone system issues arise.
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