Bpo Voice Non Voice Process

NEXTERA TELECOM PRIVATE LIMITED
Experience : 0 to 3 Years
Education : BA, 12th Pass (HSE)
Location : Delhi
Per Month: Rs. 10,000 - Rs. 20,000
Job Role : BPO / Customer care (Voice , Non voice, Customer care/support)
Posted on 29 Nov 19
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Job DescriptionLast Date 29 Dec 19

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers

  Responsibilities and Duties

  • Manage large amounts of inbound and outbound calls in a timely manner.
  • Follow communication “scripts” when handling different topics.
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
  • Seize opportunities to upsell products when they arise.
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Keep records of all conversations in our call center database in a
Job Type : Full Time
Interview Type : Face to Face Interview
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