Responsibilities:-
• Manage large
amounts of inbound and outbound calls in a timely manner
• Identify customers’
needs, clarify information, research every issue and provide solutions and/or
alternatives
• Keep records of all
conversations in our call center database in a comprehensible way
• Meet personal/team
qualitative and quantitative targets
Requirements
• Previous experience
in a customer support role
• Strong phone and
verbal communication skills along with active listening
• Customer focus and
adaptability to different personality types
• Ability to
multitask, set priorities and manage time effectively
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