• Make outbound calls to potential or existing customers as required.
• Develop a thorough understanding of the products/services offered by the company.
• Stay updated on product/service features, benefits, and any updates.
• Follow established processes and procedures to ensure consistency and efficiency.
• Comply with company policies and guidelines.
• Communicate effectively with customers, colleagues, and other team members.
• Use clear and concise language to convey information.
• Identify and analyze customer needs to provide appropriate solutions.
• Ensure high-quality standards in customer interaction
• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
• Keep records of all conversations in our database in a comprehensible way