WE HAVE IMMEDIATE OPENINGS IN BPO VOICE PROCESS
A voice-based BPO process refers to speaking directly to customers on the phone, which could be a job in the form of sales or support. These interactions can be at any stage of the customer journey –
PROCESS: TAMIL VOICE
QUALIFICATION:12TH ANY UG OR PG
SAL: 8000 TO 12000
- Handle customer's inbound and outbound calls. Solving queries, telling them about products/offers/services
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Seize opportunities to upsell products when they arise
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in our database in a comprehensible way
- Frequently attend educational seminars to improve knowledge and performance level
- Meet personal/team qualitative and quantitative targets
Minimum Requirement:
- Good Communication Skills
- Good Problem-solving skills over the call
- High energy level