Lead a result oriented team and is responsible for managing the Branch Profitability, ensuring high quality service and Customer Relationship Management
• Own all branch-banking objectives and overall branch supervision
• Ensure achievement of overall Branch Targets by generating business and cross sales
• Key Customer Relationship Management & supervision of all High Net Worth customer programs
• Ensure all components of the branch sales model function as per design
• Complaints Handling
• Review Branch Operations reports
• Branch Merchandising & co-ordination with Marketing at product level
• Review vault register
• Review Suspense & Dummy accounts
• Ensure compliance with Banking rules, Regulations & Procedures
• Periodic review of progress vs. objectives
• Ensure clarity of Business objectives among staff
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