· Initiate Daily, Weekly and Monthly sales planning
o Effective communication of individual target expectation and team target expectation to the team and plan accordingly
o Adherence of daywise sales plan for self and his team for market activities
o Ensuring regular follow up to track progress of team and take corrective action wherever required
o Ensuring proper planning and availability of resources in advance for all market activities, coordinate with Branch Manager for activities which will be done in conjunction with other branch staff
o maintain daily sales efficiency by ensuring leads are updated in daily sales report by team
o Initiate NPA customer calling for pending payments
· Generating new business and ensure the productivity month on month basis
· Ensure all customers provide references, improve customer satisfaction in order to increase retention
· Attend personal discussion with customer to understand customer profile. Provide insights to credit team to reduce fraudulent cases
· Improve branch Sales efficiency and effectiveness
o Proper sales planning activities in areas to increase customer connect
o Collect references from all customers and ensure calling and sending SMS’s to all leads to increase conversion rate
o Planning customer visits to old customers/ HNI customers who have closed accounts to bring them back to SBFC
o follow up on interest collection to minimise penal charges for each customer and increase customer loyalty
Attend all trainings on policy and process changes as and when requiredSBFC Finance Private Limited.(Erstwhile Small Business Fincredit India Pvt. Ltd.) is a systemically important Non Banking Finance Company set up with a view to provide credit to the under served and under penetrated market of small entrepreneurs in fringes of Urban and Semi Urban towns across the country. With over 90 branches spread across more than 60 cities and a staff of over 800 employees, it reaches out to these traditional micro enterprises that form the backbone of the Indian economy.
SBFC has developed a Phygital model leveraging technology by a stitched architecture where the entire work flow, from origination to disbursals and repayments moves digitally in the system using a bespoke state of the art Loan Origination System christened ‘Leviosa’. This enables evaluation of customer income through Income tax & GST returns, banking transactions etc to arrive at quick decisioning while ensuring that human face and interactions keep relationships first as well as deliver better credit assessment of the customer.
SBFC has an equity of Rs. 850 crores with Rs.1100 crores of Assets Under Management. Its management team comprises of professionals each with over two decades of experience in Financial Services.
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