BranchCustomer Service Officer jobs in Dehradun at Axis Bank

Branch: Customer Service Officer

Department: Branch Banking

Location: Dehradun,

Openings: 02 Post

Experience: 1 to 4 (Years)

Skills: Service, Cross Sell

Sales:

Conducts outbound marketing calls and scouts for new leads and referrals to generate business
Responsible for sales of third-party products (Life Insurance - LI, General Insurance - GI, Mutual Funds - MF, Debit/ Credit Cards, etc. to the existing customer base
Responsible for lead generation for Current Account and Savings Account - CASA to new customers and deepening of account balances for existing customers
The sales and marketing activities need to be done mainly from the branch itself

Customer Service & Operations:

Responsible for timely processing of bank transactions like
Funds transfer
Cheques
Opening of Accounts
Reconciliation of office accounts
Ensuring timely resolution of customer queries and improving customer service levels

Compliance:

Compliance to the Bank's rules - internal guidelines, processes and procedures
Responsible for improving the Internal Audit Operational Efficiency score of the branch by timely completion of assigned tasks on continuous basis.
Protecting the Bank's property as per safety norms and ensuring ethical conduct in ordinary course of business.

Axis Bank is the third largest private sector bank in India. The Bank offers the entire spectrum of financial services to customer segments covering Large and Mid-Corporates, MSME, Agriculture and Retail Businesses.

The Bank has a large footprint of 4,050 domestic branches (including extension counters) with 11,801 ATMs & 4,917 cash recyclers spread across the country as on 31st March, 2019. The overseas operations of the Bank are spread over nine international offices with branches at Singapore, Hong Kong, Dubai (at the DIFC),Colombo and Shanghai; representative offices at Dhaka, Dubai, Abu Dhabi and an overseas subsidiary at London, UK. The international offices focus on corporate lending, trade finance, syndication, investment banking and liability businesses.

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