BranchCustomer Service Officer

Axis Bank
Experience : 1 to 3 Years
Location : Dehradun
Job Role : Others
Posted on 21 Jun 19
Job DescriptionLast Date 20 Aug 19
Branch: Customer Service Officer

Department: Branch Banking

Location: Dehradun,

Openings: 02 Post

Experience: 1 to 4 (Years)

Skills: Service, Cross Sell

  • Conducts outbound marketing calls and scouts for new leads and referrals to generate business
  • Responsible for sales of third-party products (Life Insurance - LI, General Insurance - GI, Mutual Funds - MF, Debit/ Credit Cards, etc. to the existing customer base
  • Responsible for lead generation for Current Account and Savings Account - CASA to new customers and deepening of account balances for existing customers
  • The sales and marketing activities need to be done mainly from the branch itself

Customer Service & Operations:
  • Responsible for timely processing of bank transactions like
  • Funds transfer
  • Cheques
  • Opening of Accounts
  • Reconciliation of office accounts
  • Ensuring timely resolution of customer queries and improving customer service levels

  • Compliance to the Bank's rules - internal guidelines, processes and procedures
  • Responsible for improving the Internal Audit Operational Efficiency score of the branch by timely completion of assigned tasks on continuous basis.
  • Protecting the Bank's property as per safety norms and ensuring ethical conduct in ordinary course of business.
Job Type : Full Time
Interview Type : Face to Face Interview
Company Description
Axis Bank is the third largest private sector bank in India. The Bank offers the entire spectrum of financial services to customer segments covering Large and Mid-Corporates, MSME, Agriculture and Retail Businesses.

The Bank has a large footprint of 4,050 domestic branches (including extension counters) with 11,801 ATMs & 4,917 cash recyclers spread across the country as on 31st March, 2019. The overseas operations of the Bank are spread over nine international offices with branches at Singapore, Hong Kong, Dubai (at the DIFC),Colombo and Shanghai; representative offices at Dhaka, Dubai, Abu Dhabi and an overseas subsidiary at London, UK. The international offices focus on corporate lending, trade finance, syndication, investment banking and liability businesses.

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