BSA recruitment in Hyderabad - For a Client of Teamlease Digital



For a Client of Teamlease Digital
experience 4 to 10 Years
salary 10,000 - 1,20,000 Per Month
Posted: 3 Months ago
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Job Description

Work with Vendor team to understand the application.

Document changes made by vendor and map them to business processes.

Monitor & work on Service Now tickets and their associated SLEs.

Conduct/lead daily triage of tickets and tracking incidents. Handling SLEs to closure.

Work on Defects and Change Requests based on Upgrades/ System Maintenance 

Create reports for Leadership as required.

Demonstrate understanding of general production support.

Leverage knowledge to understand the current business state of client and recognize gaps caused by change initiatives 

Executes services required within the SLA and communicate to the customer

Advanced written and oral communication skills

Strong analytical and evaluation skills

Detail oriented and organized 

Ability to define operational user requirements within a structured system development lifecycle methodology 

Responsible for communication and documentation related to assigned tasks 


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For a Client of Teamlease Digital
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For a Client of Teamlease Digital recruiting BSA Experienced(4 to 10 Years) candidates candidates nearby Hyderabad,.For a Client of Teamlease Digital vacancies for BSA is recruited through Written-test, Face to Face Interview etc.
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