Defines and documents customer business functions and processes.
Consults with functional unit management and personnel to identify, define and document business needs and objectives, current operational procedures, problems, input and output requirements, and levels of systems access.
Acts as a liaison between departmental end-users, technical analysts, information technology analysts, consultants in the analysis, design, configuration, testing and maintenance of case management systems to ensure optimal operational performance.
Analyzes the feasibility of, and develops requirements for, new systems and enhancements to existing systems; ensures the system design fits the needs of the users.
Tracks and fully documents changes for functional and business specifications; writes detailed universally understood procedures for permanent records and for use in training.
Identifies opportunities for improving business processes through information systems and/or non-system driver changes; assists in the preparation of proposals to develop new systems and/or operational changes.
Reads and interprets case management systems and functional technical literature and translates in terms understandable to the end-users.
Plans, organizes and conducts business process reengineering/improvement projects and/or management reviews. Recommended solutions should be developed in consultation with impacted internal and external stakeholders, but should remain objective and independent of the specific stakeholders.
Researches and prepares statistical reports using data from computer systems. Consolidates information into cohesive and understandable correspondence or other written form for use in management decision-making.
An Ideal Candidate Requires
Written and verbal communication, including technical writing skills
Interview Type : Written-test, Face to Face Interview
Spoors is an Indian technology company that provides innovative and reliable solutions that accelerate the world’s digital transformation journey. It’s the company behind a SaaS platform named EFFORT, an AI-enabled, IoT-enabled, and voice-enabled, highly-configurable, do-it-yourself (DIY) rapid digital transformation studio, that helps companies manage their workforce, digitise their activities, and orchestrate their business processes from their mobile devices. Our platform powers 150+ enterprises in 10+ countries, and some of our customers include L&T Finance, Mahindra Finance, MakeMyTrip, PhonePe, Siemens, and Xerox.