Acted as a point of contact for implementation team/ Project
managers, clients.
• Understand and detailed documentation of client’s requirements.
• Responsible for the reviewing and gathering approvals for all
business requirements from clients.
• Reviewed client, communications including release bulletin,
user/technical manuals & training materials.
• Participated & facilitated planning sessions with clients to improve
business process.
• Resolved complex requirement conflicts through effective client
engagement.
• Effectively presents options and recommendation to clients &
stakeholders.
• Acted as a liaison between implementation team and clients
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