To acquire New To Bank liability relationships (Current Accounts / Saving Accounts / Deposits) and strengthen these relationships through the highest levels of service quality.
Key Responsibilities:
· Identify potential catchment areas of potential retail liabilities customers for Bank.
· Build a database of customer leads through references, opening stalls in areas where there are a higher number of footfalls – like apartment complexes, shopping areas etc., door to door visits, distribution of pamphlets etc.
· Schedule meetings with potential liabilities customers and understand their requirement; thereafter presenting them with the most suitable products and explaining the features/benefits.
· Communicate clearly to customers on the requirements for various types of products & services – for example, charges for maintaining a locker, minimum balance to be maintained etc., and on the documents required to be submitted to bank with.
· Ensure that all customer documents are verified with originals and are handled with care and confidentiality.
· Complete all account opening related processes accurately so that the customer experience is enhanced and forms the foundation of a long relationship with the bank.
· Maintain continuous communication with customers on the status of their account opening process.
· Frequently communicate with newly signed up customers and assist them with additional products and services based on their requirements – for example, relevant loan products, investment products etc.
· Build a reference network from newly signed up customers for potential leads.
· Regularly update Daily Sales Reports and discuss the plans, action items, progress with the supervisor.