Business Development Executive jobs in Durgapur at IGLOBAL IMPACT ITES PVT LTD

The Customer Care Executive position interfaces with customers via outbound calls, inbound calls or through the Internet depending upon client requirements for the purpose of selling basic products and services related to Website Designing & Development | Mobile Application Development | Digital Marketing etc.

This position is responsible for processing customer orders and sales, providing | receiving information, selling client products|service, as well as providing basic customer service support.

Essential Functions | Core Responsibilities:

Ability to effectively communicate, both verbally and written
Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs)
Clarify customer requirements; probe for understanding and appropriately provide the required services/package to the customer.
Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
Maintain enhanced knowledge & selling skills of services related to Website Designing & Development | Mobile Application Development | Digital Marketing etc.
Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
Participate in activities designed to improve customer satisfaction and business performance
May offer additional products or services

Disclaimer :
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.

iGI BPO is a leading BPO and KPO company in Durgapur, West Bengal, India. We successfully service global customers in the field of finance, virtual assistants, back office, data management, software development & web designing and development. We aim to meet and exceed customer satisfaction in every way possible. We have built a team of exceptionally talented BPO professionals for whom perfection is a habit. Call at It is our commitment to excellence and organized domain expertise that has made us a preferred BPO service provider in the eastern part of India. Our existing clients give us repeat business. We are committed to render the best of inbound customer support with all other BPO and KPO services. iGI BPO has an advantage over its competitors in delivering seamless BPO service. That advantage comes from the fact that we are based in a Tier II city from where we can harness the effects of low cost with good quality and pass this cost arbitrage to our clients. We uphold the ultimate objective of an outsourcing company unmatched affordability and the best quality. The path to success is created with the single minded determination to win. We, at iGI BPO are committed to help our clients succeed by successfully managing their business processes through innovative strategy and achieving breakthrough results. iGI BPO offers a wide spectrum of cutting edge services to ensure optimal service experience for customers. We bring together the best of class processes, advanced technological knowledge and skilled people to provide world-class customer service while simultaneously reducing the overall costs. We have successfully developed various cutting edge technologies. Desktops, Web, and many combinations of these platforms. We support Microsoft and all Web based systems and platforms.