Generate leads that could be converted into customers Communicate with prospects across the globe via e-mail, over phone andthrough other means of communication and get them converted intocustomers Speak to students/ parents, understand client requirements and liaison withEducation Managers to implement plans for fulfilling the customer needs Follow up on all customer complaints/ concerns and maintain excellentrelationship with them Schedule classes in liaison with students/ parents, tutors and educationmanagers. Perform system check for tutors and students Manage the classes using the software tool being used Impart training to the tutors and students on the technology tool being used Design and implement programs that would enhance the overall prospect/customer experience throughout the purchase life cycle Design and implement programs that would enhance the customer acquisitionand retention processes Generate and grow business volume from current customers Design and implement programs that would result in customer delight Liaison among students/ parents, education managers and the tutors in orderto schedule sessions, take and follow up on feedback from customers Update logs, wherever necessary Suggest and implement novel and creative ideas that could enhance theoverall service delivery by TutorwavesMinimum Requirements: Fluency in English and good communication Skills. Any Graduate with a Computer course certification preferable. Diploma inComputers can also be considered based on job experience. Cold calling & Tele-Sales experience preferable. Between one to three years of experience in customer support/relations roles Attention to detail Fast learner and team player Basic excel knowledge to update key LOG reports and generate reports
Interview Type : Face to Face Interview, Telephonic Interview
Tutorwaves is an online tutoring platform built around strong values by a group of elite academics and educationists. The quality of the e-learning experience that we provide is directly derived from the quality of tutors, the highly structured and organized processes, and the latest and most relevant technology. These converge into creating an informative and interactive online learning solution that makes learning an enjoyable experience for our students.