Tutorwaves jobs - Business Development Executive

 Generate leads that could be converted into customers Communicate with prospects across the globe via e-mail, over phone andthrough other means of communication and get them converted intocustomers Speak to students/ parents, understand client requirements and liaison withEducation Managers to implement plans for fulfilling the customer needs Follow up on all customer complaints/ concerns and maintain excellentrelationship with them Schedule classes in liaison with students/ parents, tutors and educationmanagers. Perform system check for tutors and students Manage the classes using the software tool being used Impart training to the tutors and students on the technology tool being used Design and implement programs that would enhance the overall prospect/customer experience throughout the purchase life cycle Design and implement programs that would enhance the customer acquisitionand retention processes Generate and grow business volume from current customers Design and implement programs that would result in customer delight Liaison among students/ parents, education managers and the tutors in orderto schedule sessions, take and follow up on feedback from customers Update logs, wherever necessary Suggest and implement novel and creative ideas that could enhance theoverall service delivery by TutorwavesMinimum Requirements: Fluency in English and good communication Skills. Any Graduate with a Computer course certification preferable. Diploma inComputers can also be considered based on job experience. Cold calling & Tele-Sales experience preferable. Between one to three years of experience in customer support/relations roles Attention to detail Fast learner and team player Basic excel knowledge to update key LOG reports and generate reports