Responsibilities
Ø Manage large amounts of inbound and outbound calls in a timely manner
Ø Follow
communication “scripts” when handling different topics
Ø Seize
opportunities to upsell products when they arise
Ø Keep records of calls, and note useful information
Ø Frequently attend educational seminars to improve knowledge and performance level
Ø Contact potential or existing customers to inform them about a products and services
Ø Ask questions to understand customer requirements and close leads
Ø Direct prospects to the field sales team when needed
Ø Enter and update customer information in the database
Ø Handle grievances to preserve the company’s reputation
Ø Document all call information according to standard operating procedures
Ø complete call logsandproduce call reports
Ø identify and escalate priority issues
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