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Business Development Executive

MCS Private Limited
Experience : 0 to 0.5 Years
Location : Ahmedabad(C G Road )
Per Month: Rs. 10,000 - Rs. 15,000
Job Role : BPO / Customer care (International , Voice , Customer care/support)
Posted on 29 Aug 19
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Job DescriptionLast Date 29 Sep 19

Responsibilities

Ø  Manage large amounts of inbound and outbound calls in a timely manner

Ø  Follow communication “scripts” when handling different topics

Ø  Seize opportunities to upsell products when they arise

Ø Keep records of calls, and note useful information

Ø  Frequently attend educational seminars to improve knowledge and performance level

Ø  Contact potential or existing customers to inform them about a products and services

Ø  Ask questions to understand customer requirements and close leads

Ø  Direct prospects to the field sales team when needed

Ø  Enter and update customer information in the database

Ø  Handle grievances to preserve the company’s reputation

Ø  Document all call information according to standard operating procedures

Ø  complete call logsandproduce call reports

Ø  identify and escalate priority issues


Job Type : Full Time
Interview Type : Face to Face Interview
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