Should have knowledge of online portals and E-Commerce.
Should have good knowledge of B2B and B2C sales.
Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
Communicates deadlines and sales goals to team members
Develops strategies to promote team member adherence to company regulations and performance goals
Conducts team meetings to update members on best practices and continuing expectations
Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints
Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
Keep records of sales, revenue, invoices etc.
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