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Airtel X Labs jobs - Business Manager - Collection Retention

Business Manager - Collection Retention

Airtel X Labs

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4 Years

salary

Salary not disclosed

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Posted: 4 Years ago

Views: 0

Applications: 1

Openings: 1

Job Description

Business Manager - Collection & Retention

4 - 12 years mumbai, thane

Job Responsibilities :

Ensuring hygiene at contact center (Manpower Forecasting, availability through right hiring, Training and measuring Quality in all aspects). Monitor the center against agreed KPI’s and implement / monitor improvement plan.
To ensure timely Response and Resolution along with Quality to drive first time right customer service.
To act as point of reference / support for potential product issues, Operational fixes, sensitive and difficult interactions with customers
Ability to deep dive on complaint reason to derive root cause analysis and recommending process fix to the teams.
Effectively and timely resolution to customer issues.
Revenue impact by Retaining potential churn threat customers, and upgrading customers to higher plans

Job Particulars

Role Others

EducationAny Graduate

Who can applyExperienced (4 Years)

Hiring Process Face to Face Interview

Employment TypeFull Time

Job Id346856

Job Category Others

StateMaharashtra

Country India

About Company

The Growth team at Airtel X Labs drives user retention, acquisitions, and revenue by optimizing Airtel’s products and inventing high-impact marketing channels. For example, the growth team built the Airtel Online Store to enable customers to buy premium devices with instant credit verification and approval, and secure plans -- all under a few clicks. The team also spearheads the end-to-end homes platform and smart API platform.

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