JOB TITLE: Business Operations Analyst IV
Rackspace is seeking a commercially astute analyst, with excellent experience in providing B2B customer insights who can guide and support Rackspace leadership in delivering performance success The successful candidate will apply their business acumen and analytical experience in driving strategies for success across the EMEA region
The role involves creating, maintaining & distributing reports and dashboards, analysing data to identify trends and publishing scorecards
The successful candidate will work with business leaders to understand requirements and expectations for both permanent and adhoc analytical data needs
KNOWLEDGE/SKILLS/ABILITY: Deep understanding of metrics and reporting Superior organization, decision-making, and written and verbal communication skills Exceptional attention to detail and problem-solving skills Expert skills with Microsoft tools, including Excel, Power BI, T-SQL and SSIS Self-starter and ability to work both independently and in team environments
JOB COMPLEXITY: Prioritizes business and project requirements Provides thorough communication internally within the department and externally to the rest of the business Provides functional expertise to one or more business areas Facilitates testing and quality assurance Facilitates end user training Helps establish framework for business operations reports for various functional areas Owns and manages all business operations reporting Runs with business operations and analytics needs as pertaining to current projects and initiatives, ad hoc information requests, communication plans around projects and initiatives
SUPERVISION: Operates under minimal supervision
Experience/Education
- Bachelor’s degree in Business, IT, Engineering or related
- Reporting tools experience – preferably but not limited to Power BI, Tableau, Qlikview
- Proficient in T-SQL query writing
- Experience with SSIS would be an advantage but not essential
- BI experience – understanding data models & data warehousing
- Understanding of hosting businesses is desirable
- Experience in visualising & analysing data to provide business insights
- Experience with Salesforce or any CRM’s is desirable
- 7+ years related experience
PHYSICAL DEMANDS: General office environment Moderate levels of stress may occur at times May require long periods sitting and viewing a computer monitor No special physical demands required
POLICY COMPLIANCE: Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed
About Rackspace Technology
We are the multicloud solutions experts We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent Join us on our mission to embrace technology, empower customers and deliver the future
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission We bring our whole selves to work every day And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic If you have a disability or special need that requires accommodation, please let us know
