Business Support Management-Team Member/Sr Team Member jobs in Mumbai at JPMorgan Chase & Co.

Business Support Management-Team Member/Sr Team Member

Job Category: Operations

Function overview:

The IB Business Support Management function provides a range of support services to JPMorgan’s trading and investment banking businesses globally. The principal activities of the group are:
Expense Management: processing, review, approval and monitoring of T&E and invoice expenditure based on IB Expense Policy.
Business Change Management (BCM): provision of technology hardware, applications and market data, controlled management of employee on/off boarding process.
Recertification: Support for the periodic and ad-hoc recertification of physical and application accessing including outside vendors.

Responsibilities:

1) Report generation:

Creation of reporting from GXM utilizing Business Objects, Advanced Analysis and MS Access
Creation of Expense reports in Excel from a variety of sources
Creation of monthly LOB scorecards

2) Approval Central role administration (backup support to primary) – make changes, updates, run reports, etc.

3) New Systems support

1. GXM

Participation in UAT (Second half 2013)
Concurrent running of reports to check data accuracy, create LOB report templates

2. Concur

Participation in UAT (Q4 ’13 into full year 2014 as various regions are on boarded)

3. Business Case Tool quarterly releases

4) - Backup for end user support for data/reporting questions, issues (what is available, where, how, etc.)

5) - Administration of centralized projects or expense initiatives, particularly supporting CIB organizations for which the GEMC team has light touch responsibilities (T&O, F&BM, etc.) This would include projects for assets assigned to inactive SIDs, etc.

6) - CIB Expense Management SharePoint administration – adding user access, making updates

7) - Project support for other team members. Current projects include movement of invoice volumes to ePurchase, OBO functionality consistency across global corporate systems, business requirements for Concur, etc.

Education: Bachelors degree in any discipline. Degree in Finance Preferred.

Shifts: North America / Flexible

Required Skills:

Proficient in Excel, Business Objects and MS Access
Experience with JPMC reporting tools (GXM, BEx, EMport & DiscoPlus)
Knowledge of JPMC expense systems (Approval Central, TEEMS, Oracle, OTP, Oracle SSI170, ePurchase, SPARC)
Excellent verbal and written communication skills

Financial Performance & Control:

Achieves quality results (accuracy, timeliness) for responsibilities and projects
Takes ownership of work; accepts responsibility for successes and failures
Contributes to the analysis of expense data to produce meaningful results which can help management to evaluate strategic expense management opportunities
Has a data quality control mindset
Takes ownership for and is able to lead parts of an initiative or project

People:

Sets high standards of performance for self
Treats all colleagues with fairness and respect
Addresses non-inclusive behavior directly and constructively, seeking help from management if needed
Conveys a sense of urgency when appropriate
Maintains composure during stressful situations
Prioritizes work appropriately and readily adjusts to changing priorities
Effectively communicates with team members at all levels, management & clients

Partnership:

Asks appropriate questions in order to clarify/prioritize issues and asks for help when needed
Demonstrates a personal commitment to work and to the team
Works cooperatively and shares information with and across teams
Contributes to and actively participates in meetings
Volunteers to act as a resource for peers
Actively seeks to assist team members to help balance the workload of the team

Location: Mumbai, MH, IN

J.P. Morgan in India provides a comprehensive range of Corporate & Investment Banking, Commercial Banking, Asset & Wealth Management and Corporate functions services and solutions to our clients, executing some of the most important financial transactions and providing essential strategic advice to our clients such as the government, large domestic and multi-national corporations, non-government organizations and financial institutions and investors. India is a key market for JPMorgan Chase globally and our employees in India are a critical part of how we do business globally and are integrated within our businesses. Our Global Service Centers (GSCs) are strategically positioned in Mumbai, Bangalore and Hyderabad to support the firm’s operations regionally and globally. The centers provide comprehensive strategic support across technology and business operations processing to all lines of business and the corporate functions.