Urgent hiring GROUND STAFF, TICKETING AND CABIN CREW.
Skills Required: (both freshers and experienced) with good communication skills required. should flexible.
Education: The
only preliminary education an airline ticketing agent is a high school
diploma. Airlines have their own training facilities that usually
consist of a week or of classroom training followed by on-the-job
training by shadowing an experienced ticketing agent.
New agents
begin by handling luggage and up to handling seating assignments,
completing ticket forms and reserving tickets for passengers.
Responsibilities:
Improve
customer experience, create engaged customers and facilitate organic
growth. * Take ownership of customers issues and follow problems through
to resolution. * Set a clear mission and deploy strategies focused
towards that mission. * Develop procedures, policies and standard * Keep
accurate records and document customer actions and discussions.
* Analyse statistics and compile accurate reports.
*
Recruit, mentor and develop customer agents and nurture an environment
where they can excel through encouragement and empowerment. * Keep ahead
of industry's developments and apply best practices to areas of
improvement.
* Control resources and utilize assets to achieve
qualitative and quantitative targets.
** Most diffuse stressed customers
and be prepared to solve customer problems (when possible) quickly as
they arise.
Experience: Extensive customer experience in some type
of sales, the position is a good starting place to gain the experience needed
to the Basic computer and typing skills are also needed to navigate the
ticketing system.
SALARY: Rs.27500- 65000