Responsibilities may include:
Preparing and serving food, making coffee and tea and collecting money.
Ensuring the café is fully stocked and can meet the menu at all times, notifying the
Operations Manager or kitchen staff of any shortage.
Clean the café areas, inside and outside and ensure they are safe and hygienic at all times.
Check that all café facilities, equipment or furnishings are in good order and to report any
damage.
Follow the normal operating plan, ensuring correct opening and closing times and setting
up and clearing down as required.
Assist with preparing food for bookings, ensuring these are ready on time.
Monitor expenditure, stock, wastage and use-by dates.
Ensuring the completion of daily financial paperwork and cash handling and that all
expenditure is covered by an invoice or receipt.
Respond promptly and professionally to any customer feedback, comments or complaints.
Welcome anyone who enters the building when you are on shift and when the front desk
is not manned, advising them as necessary.
Be familiar and up-to-date with all policy and procedures in particular our safeguarding
policies. Alert a senior worker/engagement manager if you have any have concerns
about any young person.
Uphold the highest standards of health and safety, cleanliness and professionalism and
use your own initiative to respond quickly to issues or challenges that may arise when you
are on duty.
Act as a role model for young people, inspiring them to engage in the services and
understand and appreciate the practicalities of running a cafe