A Leading Telecommunications Company jobs - Call center Agent
Call Center Agent
Fresher
8,000 - 50,000 Per Month
Posted:
2 Years ago
Views:
Applications:
Openings:
1
Job Description
Responsibilities:
Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
Building lasting relationships with clients and other call center team members based on trust and reliability.
Utilizing software, databases, scripts, and tools appropriately.
Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
Making sales or recommendations for products or services that may better suit client needs.
Taking part in training and other learning opportunities to expand knowledge of company and position.
Adhering to all company policies and procedures.
Skills:
Ability to ask prying questions and diffuse tense situations.
Strong time management and decision making skills.
Adaptability and accountability.
Fluency in multiple languages may be desired.
Job Particulars
Education
BA(Hindi,History,Politics)
Who can apply
Freshers
Hiring Process
Face to Face Interview, Telephonic Interview
Employment Type
Full Time
Job Id
967668
Job Category
BPO , Work from Home
Locality Address
Fri And College Area
State
Uttarakhand
Country
India
About Company
A Leading Telecommunications Company
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