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Call center Agent

WHEELS ON ROAD PVT LTD
1 to 2 Years
Posted on 20 Feb 19
Job DescriptionLast Date 21 Apr 19

Job Overview

  • Managing team with efficiency & converting the leads to fruitful business. 
  • By Keeping all team mates always ready with a vision of growth converting those to reliable pillars, leading the company in always profitable charts. 
  • This further will add to overall growth of the individual person giving his full contribution. 
Responsibilities and Duties
  • Below are the responsibilities and duties of this job.
  • Check & make sure to attend the inbound call flow
  • Assess the customers need & advice him accordingly for the best services company may offer him
  • Make sure to follow the case SOP & make the customer comfortable on call.
  • Converting the lead & further processing as per laid process
  • Follow up with service vendors & capturing the data, managing the arising current scenarios.  
  • Next day closures & publishing the reports.
  • Qualifications:Graduate from any stream
  • 1 to 2 years of relative industry experience.
  • Should be able to speak, understand & write Hindi & English, any knowledge of other regional language will be a added advantage. 
  • Should be able to learn & apply the new knowledge with hand on experience of operating computers & should be well versed with MS excel.
  • Educational qualification & experience certificates are essential documents.
  • Should be flexible to operate in shifts.

Job Type

Interview Type

Face to Face Interview, Telephonic Interview

Company Description

Availing one of the plans from us will keep you rest assured of expert on-road assistance anywhere you want. So no more getting stranded. Wheels On Road started its operations in India in the year 2009. The company operates PAN India. We offer a wide range of dependable and quality services for emergency road side assistance. Our expertise in handling the road side assistance for clients across our B2B and B2C portfolios has helped us carve a niche in the industry.

Road Side Assistance in India has not acquired the kind of popularity as it has in the western countries. As our core business, we have paid special attention to reach out to those in need. The service is available 24/7.

We also customize our services to ensure maximum customer satisfaction and loyalty. Wheels On Road is committed to build strong customer relationships that continue to enhance their satisfaction.

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