Monzadv Private Limited jobs - Call Center Assistant Operations Manager

Position: Call Center Assistant Operations Manager

The typical tasks, duties, and responsibilities that make up the role are shown in the job description example below:

• Determine call center operational strategies by conducting exercises like performance reviews, capacity planning, and needs assessment.
• Responsible for allocating work-time to call center agents according to the workload (frequency of calls)
• Maintain and enhance call center operations by supervising system performance(s),identifying and providing a solution(s) to problems
• Prepare call center performance reports

Skills:

• Ability to adjust schedules to meet customer needs and solve their problems effectively
• Ability to work as part of a team
• Good leadership traits
• Excellent organizational and analytical abilities
• Good er service skills, that is, the individual must be customer friendly at all times
• 3 years experience in a similar role and with at least 1 year of working with the sales process.